UnwellFargo XP was the first version in the product line to support simultaneous user sessions. This feature was later removed.
Welcome to Help and Support Center
Help and Support Center provides access to documentation, troubleshooting tools, and product information for UnwellFargo XP.
This system is running UnwellFargo XP (Version 5.2.3790, Build 2600.xpsp.sp3_gdr.130704-0421). Extended support for this product ended March 31, 2014. Learn more.
UnwellFargo XP is a personal computing operating environment developed and distributed by an organization whose records are no longer publicly accessible. This article contains the most complete version information currently available.
Version Information
Product Name
UnwellFargo XP
Version
5.2.3790
Build
2600.xpsp.sp3_gdr.130704-0421
Internal Codename
Murmur
Architecture
x86 (32-bit)
Kernel
NT 5.2
Release to Manufacturing
August 24, 2001
General Availability
October 25, 2001
End of Mainstream Support
April 14, 2009
End of Extended Support
March 31, 2014
Service Packs Issued
3
Product History
UnwellFargo XP was developed under the internal codename Murmur beginning in late 1999, following the discontinuation of the Neptune and Odyssey project lines. It was intended to unify the consumer and business product lines under a single architecture for the first time.
The "XP" designation in the product name was chosen to represent Extended Presence, a term used internally to describe the product's intended relationship to the user's daily environment. Earlier documentation from the Murmur development cycle used the phrase "eXtended Permanence," though this was revised prior to public announcement. Some users continue to report that the initials stood for something else entirely. This is not accurate.
UnwellFargo XP shipped in two primary editions at launch: Home Edition and Professional. A third edition, referred to in pre-release materials as the Embedded Special Edition, was prepared but not released to the general public. References to this edition appear occasionally in third-party documentation. Its contents are not known.
Service Pack History
Three service packs were issued during the supported lifecycle of UnwellFargo XP. Service Pack 2, released August 25, 2004, introduced significant changes to the system's security model. Service Pack 3, released April 21, 2008, incorporated the majority of updates issued since Service Pack 2 and is the final update to this product.
Note: A fourth service pack was announced in 2011. It was not released. Its development status is not known. Inquiries to the relevant support channels have not received responses.
Predecessor and Successor
UnwellFargo XP succeeded UnwellFargo Millennium Edition (2000) in the consumer line and UnwellFargo 2000 in the professional line. It was succeeded by UnwellFargo Vista (2007), though a significant portion of the user base did not migrate at that time or at any subsequent time.
Users who remain on UnwellFargo XP do so for a variety of reasons. This documentation does not attempt to evaluate those reasons.
End of Support Notice
This product has reached end of extended support. No further security updates, patches, or technical assistance will be provided. The system will continue to function.
What End of Support Means
As of March 31, 2014, UnwellFargo XP entered the post-support phase of its lifecycle. During this phase, the following changes are in effect:
No new security updates will be issued for this product.
No new non-security hotfixes will be issued for this product.
No assisted support options are available for this product.
Online technical content will no longer be updated for this product.
The system will continue to function.
Users are advised that continued use of an unsupported operating system may expose their systems to security risks. Users are advised of this regularly. The proportion of users who have taken action in response to this advisement is not available in this documentation.
Migration Guidance
Users wishing to migrate from UnwellFargo XP are encouraged to consider more recent products in the UnwellFargo line. At the time of this writing, supported versions include UnwellFargo 10 and UnwellFargo 11.
Users who have chosen not to migrate are understood to have made this choice deliberately. This documentation does not attempt to revisit that choice.
Extended Hotfix Agreement
Organizations with active Extended Hotfix Agreements may have been eligible to receive additional updates through July 2015. The Extended Hotfix Agreement program has since closed. If you believe you have an active agreement, please contact support.
The servers that processed Extended Hotfix Agreement inquiries were decommissioned on September 12, 2015. Attempts to reach them will not succeed. This is expected.
A Note on Continued Use
UnwellFargo XP remains in use on a number of systems worldwide. The precise number of such systems is not known. Estimates have varied significantly, and the methodology underlying these estimates has not always been made available for review.
The experience of using an unsupported system is not unlike other experiences of using things past the point at which they were meant to be used. This documentation does not assign a value judgment to that experience.
Known Issues and Limitations
The following issues have been identified in UnwellFargo XP. This list reflects issues documented as of Service Pack 3. Issues identified after the end of extended support are not tracked in this document.
Workarounds marked by design indicate that the described behavior is intentional and will not be changed in a future update, as no future updates will be issued.
KB890830
Desktop icons may appear in positions that do not correspond to their last saved arrangement
In certain configurations, desktop icons may revert to a previous positional state after a system restart, or may appear in positions the user does not remember placing them. The arrangement displayed may correspond to an earlier session, or to no session the user can identify.
Workaround: Rearrange the icons. They will hold their positions until the next occurrence.
KB821557
System clock may display incorrect local time in certain time zones
The system clock in the taskbar notification area may, in certain conditions, display a time that does not correspond to the user's configured local time zone. The displayed time is internally consistent and advances at the correct rate. It is simply offset.
Workaround: By design. Double-clicking the clock will display the correct time.
KB923980
Users report a persistent indication that a window is open that cannot be located on the desktop
A subset of users has reported experiencing a persistent sense that an application window is open somewhere on the desktop, behind other windows or otherwise obscured, that cannot be located through normal navigation. Investigation has not reproduced this issue in a controlled environment. The taskbar does not always reflect the presence of this window. Its contents are not known.
Workaround: Minimize all windows using the Show Desktop button. If the window is still not visible, restart the Explorer shell. If the sensation persists after restart, this is outside the scope of this article.
KB884020
Start menu "recently used programs" list may include programs the user does not remember using
The Start menu's recently used programs list is populated based on frequency of use as tracked by the shell. In some cases, this list may include applications the user does not recall launching. The tracking data reflects actual system events. The discrepancy between the tracking data and the user's recollection is not a defect in the tracking system.
Workaround: Right-click the Start menu and select Properties to clear the recently used programs list.
KB956572
The Recycle Bin may display a full state when empty, or an empty state when full
In rare cases, the Recycle Bin desktop icon may not accurately reflect the contents of the Recycle Bin. The contents of the Recycle Bin are not affected by this display issue. Items believed to have been deleted may still be recoverable. Items believed to be present may have already been removed.
Workaround: Open the Recycle Bin to verify its contents directly.
KB903235
CRT display filter may persist after being disabled
Following the deactivation of the CRT display overlay, some users report that the visual quality of the display does not fully return to its pre-filter state. Colors may appear slightly different. Edges may appear slightly softer. Users who have used the CRT filter for extended periods may find the unfiltered display difficult to characterize as an improvement.
Workaround: By design.
Contact Support
Support for UnwellFargo XP is no longer available through standard channels. The following information is provided for reference.
Phone Support
Phone support for UnwellFargo XP was available through the following numbers. These numbers are no longer in service.
Consumer Support (US)
1-800-642-7676
Consumer Support (International)
+1-425-635-7000
Business Support
1-800-936-4900
Accessibility Support
1-800-936-5900
The business support line (1-800-936-4900) was disconnected in 2016. Calls to the consumer support line are answered by a service that is not affiliated with this product. This is not a recommendation to call that number.
Online Support
Online support resources for UnwellFargo XP were hosted at the following addresses. These addresses now resolve to other content, or do not resolve at all.
support.unwellfargo.com (domain not renewed)
help.unwellfargo.com/xp (redirects)
answers.unwellfargo.com (archive only)
Before Contacting Support
If you are attempting to contact support for an issue with this system, please note that support for this product is no longer available. The information you would have provided — your product key, your system specifications, a description of the issue — is no longer needed by anyone.
If your issue is urgent, please consider whether it is the kind of issue that can be resolved. If it is not, this documentation cannot help you further. If it is, the relevant resolution steps are likely available through resources not maintained by this organization.
Your product key: If you need your product key, it can be found on the sticker attached to your computer or its original packaging. If you no longer have the original packaging, or the sticker has become illegible, or you do not know where the computer is, we are sorry. We cannot help with this.
Welcome
This system is running UnwellFargo XP (Version 5.2.3790, Build 2600.xpsp.sp3_gdr.130704-0421). Extended support for this product ended March 31, 2014. Learn more.
End of Support
Known Issues
Contact Support